We understand that sometimes you may need help or have a question about our services. We're here to assist you through various support channels, and we'll do our best to resolve your issue quickly and efficiently.
Our customer support team is available 9am-5pm GMT, Monday to Friday (excluding public holidays). If you contact us outside of these hours, please leave a message, and we will get back to you as soon as possible. For urgent issues, you may be directed to our email or live chat service.
You can reach out to us directly, where available. This is an ideal way to resolve simple queries quickly and efficiently during operating hours.
For more in-depth issues or if you're unable to contact us via live chat, please email us, and we'll be happy to assist. We aim to respond as promptly as possible but can't guarantee a specific response time.
Before reaching out for support, you might find your answer in our comprehensive FAQ section, which is available on the main website under "Help." Our help centre contains detailed information about our services and how they operate, including troubleshooting guides and step-by-step instructions on various topics. You can also contact us with any feedback or suggestions.
If you're concerned about your gambling habits, we encourage you to reach out directly to our team for advice and support through the email address above. Your well-being is crucial to us.
For technical issues related to our services (e.g., device compatibility), please contact us. We're happy to troubleshoot any problems you encounter, providing step-by-step instructions or advice where necessary. For account recovery and verification support, please use the same email address.
If there's an issue with your Lizaro service that we've not addressed satisfactorily through our support channels, you can escalate it. We'll do everything possible to resolve any complaints or disputes fairly and promptly.
Please be aware that response times may vary based on the volume of inquiries. However, we aim to get back to you as soon as practically possible with a solution, advice, or further assistance where needed.
The specific support channel you choose will depend on your personal preference and the nature of the issue. We recommend using our live chat service for quick questions during operating hours since it allows immediate real-time interaction. For more complex problems outside these times, emailing us provides a dedicated thread for handling all communications related to your request.
In addition to contacting support directly or accessing our FAQ section online, you may also wish to explore external resources and guides that are specific to the type of service you're using. These can often be found in association with third-party tools or platforms used in conjunction with Lizaro's services.
